Does
Your Phone System Say
"WELCOME"?
Meeting
Customer Expectation starts with the Telephone.
Corporations have to be accomodating in
convenience. Some people want an immediate voice while
others want independence. (auto-attendant)
Some corporations want to offer conceirge services (lobby
receptionist) while others want security (privacy)
Using the Phone
system alone, how do people outside your company view your
company?
Do they find your
company to be resourceful? Does it invite people to come
back?
This is the race
in business today. To find customers and to keep
customers, a business communications system must be proficient
at getting callers to the target personnel, make the trip
quick and informative and measuring the customer
experience.
Is your telecommunication system
meeting all your
needs? Have you explored all
that leading edge tools can do for
your organization? For example Voice Over IP
(VOIP) and Contact Management Resources.
OPTIONS From small SOHO (Small
Office Home Office) to full Contact Center
Business Communications Corporations has the skillsets. Never too
small to leverage voice-over-IP, a young organization
can look just like a fortune 500. An IP phone or
just a competetive rate on existing carrier services can
help a company redirect funds toward others aspects of
business to grow more efficiently. The following
are some general differences in the types of IP
-Telephony available
VOIP
TYPES
Hosted
IP-PBX
Hosted services are offered by the service providers
(sometime Baby Bells-Verizon,
ATT and sometimes Competitive Services Providers, and
sometimes IP Venture Corporations,
These offerings include all the wonderful features from
their Media Switch in their Network Operating Centers
(NOC) and they call it "THE CLOUD". This
service usually comes with all about 15 features.
Music on hold, 3 way calling, Do Not Disturb, 3 or 4 digit
dialing to someone else in the company, etc.
Small Business Home
Business -- SOHO
This is
real simple dial tone with a few main features.
Call waiting, Call Forwarding and 3 Way Calling,
caller ID, etc.
IP
TRUNKING
IP trunking is when you
are really happy with your current phone system and you just
want cheap dialtone from the phone company. Instead of
using those $40-50 phone lines. Other than the fact
that the phone line came in over the internet circuit, you
don't know the difference.
These options can start
you on the road to saving money for technology
reinvest strategies which make companies like yours
strong.
And then there are phone systems.
Cisco Systems has the
tools to put it all together for you.
We can build a system
that can integrate your contact manager with the call and
automatically prepare you for the caller by presenting
account history/ call history/ account relationships and
prompt you with scripts to respond to the caller.
This phone system
platform also integrates most of the necessary tools in
a small office (Fax-server, Voice-mail,
Video-conferencing, interface to mail server),
including surveillence and data storage, into a single
box. The Unified Communications System 500 series is
specifically designed for companies needing less than 100
phones. Powerful, Simple,
Effective.
 
Talk to us.
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Telecommunications
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